Terms and Conditions


Payments is taken in GB£, €, Dkr, Nkr and Skr. 

We also accept US$ over the phone. We generally operate Monday to Friday 10am until 4pm GMT.


We want you to be happy with your purchase and make every effort to ensure that it reaches you in perfect condition. If however, they are faulty, please email us explaining the problem. We will then arrange for you to return them via the Post Office and will offer you replacements or a refund.

We guarantee our products against defects in materials and manufacturing faults for a period of six months from date of purchase so please keep your receipt.

Your statutory rights remain unaffected.


If your goods are not faulty but you do not wish to keep them, we will offer you a full refund providing they are returned to us unused and unwashed and still the condition you received them in within four months of purchase. We understand that buying a kit of real nappies can be quite an investment, so we recommend you purchase a trial kit to see if you like them first. Return postage is not refunded.



All returns from the UK and Europe are to be delivered to:-

Nap-Ease Ltd
Unit D3-4
Capel Hendre Workshops
SA18 3SJ
United Kingdom


We will not reveal your details to any other commercial company. 

For customer security of sensitive information and peace of mind our web site operates a secure e-commerce card based payment process. Our credit card data entry and transaction confirmation pages are by Secure Hosting, WorldPay and PayPal and uses the strongest commercial level of  secure encryption currently available.

Information that is in the public domain (name and address) is completed on our website but then you are taken to a secure site (run by either Secure Hosting, WorldPay or PayPal) to complete the transaction. They pass to us enough information to fulfil the order but not your card details. In the unlikely event of our site being hacked there's no useful information to be gained.


We may amend prices at any time. Where there is a difference between a price at the time the order is placed and when we ship it to you we will inform you by email or phone and ask if you wish to proceed. If you choose not to proceed we will fully refund your original payment method. Offers and promotions on the website are subject to availability and may be changed or withdrawn at any time. Nothing obliges us to maintain offers or promotions for any period. 

We reserve the right to refuse or cancel any order for any reason including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit or fraud avoidance department.
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