Terms and Conditions



PAYMENT

Payments is taken in GB£, €, Dkr, Nkr, Skr and US$.

We generally operate Monday to Friday 10am until 4pm GMT.

FAULTY GOODS.


We want you to be happy with your purchase and make every effort to ensure that it reaches you in perfect condition. If however, they are faulty, please email us explaining the problem. We will then arrange for you to return them via the Post Office and will offer you replacements or a refund.

We guarantee our products against defects in materials and manufacturing faults for a period of six months from date of purchase so please keep your receipt.


Your statutory rights remain unaffected.
 

UNWANTED GOODS


If your goods are not faulty but you do not wish to keep them, we will offer you a full refund providing they are returned to us unused and unwashed and still the condition you received them in within four months of purchase. We understand that buying a kit of real nappies can be quite an investment, so we recommend you purchase a trial kit to see if you like them first. Return postage is not refunded.

 

RETURNS ADDRESS


All returns from the UK and Europe are to be delivered to:-

Nap-Ease Ltd
Unit D3-4
Capel Hendre Workshops
Ammanford
Carmarthenshire
SA18 3SJ
United Kingdom



PRIVACY

We will not reveal your details to any other commercial company. 

For customer security of sensitive information and peace of mind our web site operates a secure e-commerce card based payment process. Our credit card data entry and transaction confirmation pages are by Secure Hosting, WorldPay and PayPal and uses the strongest commercial level of  secure encryption currently available.

Information that is in the public domain (name and address) is completed on our website but then you are taken to a secure site (run by either Secure Hosting, WorldPay or PayPal) to complete the transaction. They pass to us enough information to fulfil the order but not your card details. In the unlikely event of our site being hacked there's no useful information to be gained.


PRICING


We may amend prices at any time. Where there is a difference between a price at the time the order is placed and when we ship it to you we will inform you by email or phone and ask if you wish to proceed. If you choose not to proceed we will fully refund your original payment method. Offers and promotions on the website are subject to availability and may be changed or withdrawn at any time. Nothing obliges us to maintain offers or promotions for any period. 

We reserve the right to refuse or cancel any order for any reason including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit or fraud avoidance department.


FACEBOOK COMPETITIONS

  1. The promoter is Nap-Ease Ltd (company no 04062705) whose registered office is at Brambles, Marine Drive, Burnham-on-Sea, Somerset, TA8 1NQ.
  1. The competition is open to residents of the EU aged 18 years or over except employees of Nap-Ease Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  1. There is no entry fee and no purchase necessary to enter this competition.
  1. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  1. Route to entry for the competition and details of how to enter are via Facebook.
  2. Multiple entries are allowed.
  1. Closing date for entry will be stated on the competition post. After this date the no further entries to the competition will be permitted.
  1. No responsibility can be accepted for entries not received for whatever reason.
  1. The rules of the competition and how to enter are as follows: Tag someone in the comments section of the post. We will randomly draw one winner. The winner can elect who of their tagged friends receives the prize. Prizewinner will be notified by social media within 28 days of the competition end.
  2. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  3. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  4. The prize is as follows: one Bamboo20 kit. It can be substituted with standard cotton or microfbre mappies, or a selection of the three fabrics, on customer request. It cannot be substituted with organic cotton nappies. The prize is as stated and no cash or other alternatives will be offered. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  5. Winners will be chosen by random softwear from all entries received and verified by Promoter and or its agents within 48 hours of the close of the competition.
  6. The winner will be notified on Facebook DM within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  7. The promoter will notify the winner when and where the prize can be collected / is delivered.
  8. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  9. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  10. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  11. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  12. The winner’s name will be available 28 days after closing date by emailing the following address: Littlelamb Nappies, Units D3/D4 Capel Henrde Workshops, Ammaford, SA18 3SJ.
  13. Entry into the competition will be deemed as acceptance of these terms and conditions.
  14. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Nap-Ease Ltd and not to any other party. 
  15. If you've managed to read this far we congratulate you.
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